How can we help?

• What is the Opus Ambassador Program?
• Why do I need a Shopify account to become an Opus ambassador?

• How do I use a gift card online?
• Why can't pick up my order at my prefered opus locations?

• Can I pick up my order from a store location?
• Do I need an account to shop online?
• Do the prices shown online match the prices I'll find in-store?
• I don't live in Canada, can I purchase directly from Opus?

• What memberships does Opus offer?

• Can I purchase a gift card online?
• Can I use my Opus Gift Card to pay for my online purchase?
• What are the payment options for online purchases?

• How long do I have to decide whether or not I wish to keep an item?
• I accidentally purchased an item just now. Can I remove it from my order?
• What products are final sale?

• Can I include special shipping instructions for my order?
• Can I pick up my order from a store location?
• Holiday Shipping Information
• How do I qualify for free shipping?
• How do you package orders of paper?
• How long do orders take to process & ship?
• How much are the extra charges?

See all articles in Shipping →